Information


Smart Smoke Warranty Information

Smart Smoke, Inc. 30 Day Manufacturer Defect Warranty

Smart Smoke’s warranty obligations for this hardware product are specifically limited to the terms and conditions set forth herein, and said terms may be modified by Smart Smoke at any time without notice. Smart Smoke guarantees all hardware items to be free of manufacturer defects within 30 days of the purchase date. All liquid and consumable items are excluded from any warranty offered by Smart Smoke either written or expressed. This warranty is limited to manufacturer defect only; to be determined by Smart Smoke, Inc. Other problems resulting from actions such as, but not limited to, abuse, neglect, or loss are specifically not covered under any Smart Smoke warranty, expressed or implied.

Proper diagnosis and testing must be performed by the Smart Smoke warranty facility before any replacement can be given. Diagnosis and testing requires approximately 24-72 hours. Proof of purchase of said part(s) must be provided. Part(s) must have been purchased within 30 days of the date the package is postmarked or warranty is void. All shipping charges incurred in returning the product to the warranty facility shall be the sole responsibility of the customer. International customers are responsible for shipping charges incurred to and from our warranty facility. All warranty items either repaired or replaced will be shipped out via our Free Shipping method (USPS First Class Mail) unless expedited shipping is paid for by the customer. If part(s) sent in for replacement are found in fact to not be a manufacturer defect, customer shall be responsible for shipping charges incurred to return said part(s).

This warranty applies to the original purchaser only and is non-transferable. All warranty replacements are conditioned upon the availability of parts and products at such time. Part(s) must be received in AS NEW condition; any part returned with ANY damage intentional or accidental voids warranty listed herein.

Any actual or suspected damage caused by use of non Smart Smoke products shall void any and all warranties, expressed or implied, set out by Smart Smoke, Inc. Opening any hardware product shall void all warranties, as opening the hardware product may cause damage to the product. Damage to the product arising from the failure to follow the operating instructions relating to the product’s use, improper use of the product, or to damage caused by operating the product for other than its intended use shall void the warranty. All warranties expressed or implied shall be void if the Smart Smoke brand logo or name has been removed or defaced.

Smart Smoke, Inc. does not warrant the uninterrupted or error-free operation of our product(s). Smart Smoke distributors, representatives, and employees are not authorized to make modifications, extensions, or additions to this warranty. In the event any term or provision of this warranty is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. These written terms and conditions of the Smart Smoke 30 Day Manufacturer Defect Warranty shall supersede all prior warranties offered or provided by Smart Smoke. By purchasing any Smart Smoke product through a retail location, online, or over the phone you are agreeing to the terms and conditions set forth herein.

All parts and accessories offered by Smart Smoke are intended for use with the model specified only. Damage may occur if Smart Smoke model- specific parts are interchanged between other Smart Smoke models. Smart Smoke is not responsible for any damage that may occur from this. In addition such damage will not be covered under any warranty expressed by Smart Smoke.

Clearance/discontinued items are sold AS-IS and carry no warranty either written or expressed.


WARRANTY RETURN INSTRUCTIONS:
Please call a representative at 1.888.356.4654 option 3 to obtain an RMA (Return Merchandise Authorization) number for your warranty return item(s). ITEM(S) SENT IN WITHOUT AN RMA NUMBER MAY BE DELAYED OR REFUSED.

Return Address:
Smart Smoke Warranty Department
YOUR RMA #
1511 N Thierman Rd
Spokane Valley, WA 99212